BECOME A 911 COMMUNICATION SPECIALIST
911 offers an exceptional platform to embark on a rewarding career, replete with ample prospects for professional growth and a well-defined pathway to success. At its core, the role of a 911 operator entails answering and attending to all incoming calls, ensuring prompt assistance is dispatched. By stepping into the shoes of a 911 operator, you become the compassionate voice that guides distraught callers towards a sense of calm, regardless of the intense stress they may be experiencing.
THE TRAINING
Our 911 operators undergo comprehensive training to ensure their proficiency in utilizing our computer-aided-dispatch software within a classroom setting. This paid, in-house training program serves as the cornerstone for their success as operators. Through the classroom instruction, they acquire essential foundational knowledge vital to excel in their role. After completing the classroom training, each operator is carefully paired with a mentor and on-the-job trainer who provide ongoing guidance and support. This dynamic approach guarantees continuous learning and development, guaranteeing that every operator possesses the necessary skills and knowledge to carry out their duties effectively.
911 is a 24/7 operation, with three shifts in a 24-hour period.
1st Shift: 10:30 p.m. to 7:00 a.m.
2nd Shift: 6:30am to 3:00 p.m.
3rd Shift: 2:30 p.m. to 11:00 p.m
Attend briefing at beginning of shift with dispatcher going off duty in order to be made aware of and pertinent activities or information occurring on previous shift.
Take telephone calls from the public and logging calls and recording all pertinent information according to established department procedure.
Take information and/or complaints from individuals reporting to the department in person, making reports as necessary.
As necessary, assign call to an officer, dispatching him/her to scene as directed by standard department procedure or by the shift supervisor.
Operate base radio station, within FCC regulations, reporting any observed violation to immediate supervisor for further action.
Monitor radio communication of general city government, fire department, Oklahoma Highway patrol, county sheriff’s office, etc., in order to provide service as needed, and to identify any overlap of activity.
Physically and visually monitor all prisoners, maintain records on all jail bookings, and release of prisoners, processing personal property of prisoners, all according to standard departmental procedure.
Assist booking prisoners, maintaining records on all jail bookings, and release of prisoners, processing personal property of prisoners, all according to standard departmental procedure.
Provide information to other law enforcement agencies upon request within departmental guidelines regarding confidentiality and release of information.
Operate various automated devices, sending or receiving data such as information on stolen vehicles and other property, fugitives, police records, vehicle information, etc.
Competitive Pay
Medical/Dental/Vision/Life Insurance
Retirement Plan
Paid Floating Holidays/Vacation/Sick Leave
Shift Differential and Holiday Pay
Option to work Comp & Overtime Pay
Required Education and Experience
High school diploma or equivalent education to perform the essential functions of the position.
Preferred Education and Experience
High school diploma.
Two year’s dispatch experience, preferably in a municipal environment.
In-person Interview process
- Drug screening and physical
Certified applicants will have the opportunity to sit with employees at our 911 facility to listen to actual emergency calls and radio traffic between dispatchers and officers in the field.
As of 11/18/2024, we have closed applications for the position of communication specialist.